Frequently Asked Questions
- When will I receive my medication?
- Do you ship to Canada (or another country)?
- Where are the medications shipped from?
- What are your shipping rates, and who is your mail courier?
- How will my medication be packaged?
- Do I need to have a prescription to buy here?
- What is your cancellation policy?
- How does the entire process work?
- How do I place an order?
- How do I place a refill?
- How do you protect my privacy and security?
When Will I Receive My Medication?
The delivery time depends on the shipping method. Typically, you will receive your medication in 10 to 14 business days, if shipped by the regular shipping option and in 5 - 7 business days, if shipped by the express shipping option. Please click on the Shipping Options link on the product's page for the exact shipping time for a particular medication. Business days are all calendar days excluding weekends and local holidays.
Do you ship to Canada (or another country)?
Yes, Aclepsa ships medications worldwide to any country. Please click on the Shipping Options link on the product's page for more details.
Where are the medications shipped from?
The medications are shipped from Aclepsa's facility in India. Note, the medications are discreetly packaged in unmarked paper envelopes. The name "Aclepsa.com" does not appear on the packaging.
Depending on the medication and the pill quantity ordered, the medication can arrive in a factory packaging or in a vacuum sealed plastic bag for your protection.
What are your shipping rates, and who is your mail courier?
Aclepsa uses different delivery methods depending on the medication and the shipping option selected. Please click on the Shipping Options link on the product's page for more details.
How will my medication be packaged?
To protect privacy of our customers, we discreetly package all medications in unmarked paper envelopes resembling personal mail with the return address in India. The name "Aclepsa.com" does not appear anywhere on the packaging.
Do I need to have a prescription to buy here?
When submitting an order, you will need to fill out an online medical questionnaire. One of Aclepsa's physicians will review your answers and will issue a prescription upon approval. The entire process takes less than one minute, and the prescriptions are free.
What is your cancellation policy?
If for any reason, you feel that you are not completely satisfied with your order at Aclepsa, please contact our Customer Support department, and we will issue a full refund back to your credit card. Also, if your prescription is not approved by the doctor, you will not charged for the order.
How does the entire process work?
After you fill out and submit the medical review form, one of our licensed physicians will determine if you are eligible to benefit from the medication you have chosen. If you are eligible, the physician will then write a prescription for that medication and forward it to our pharmacy to be filled. The pharmacy will then fill and ship your order to your home, office, or a P.O. Box in discreet packaging.
How do I place an order?
When you click an order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, submit your order for processing.
How do I place a refill?
To ensure that our physicians review your most up-to-date information, Aclepsa asks that you place a refill or re-order in the same manner as you placed your first order.
How do you protect my privacy and security?
Aclepsa is dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient privilege laws.
Aclepsa's on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Aclepsa's system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.